Visitor, resource & Students management

FAQs

Explore our comprehensive FAQ page addressing common queries on edPass.

We’ve detailed answers to assist you swiftly, ensuring you save your time and implement the edPass efficiently.

Why is a visitor management system like edPass essential for schools?

In the modern educational landscape, the safety and security of students and staff are paramount. edPass provides schools with a robust system to monitor, manage, and maintain a record of all campus visitors, contractors, staff, students, and resources under one roof, ensuring a secure environment.

Is it possible to customize edPass to align with our school's branding?

Yes, edPass offers customization options to align with your branding and identity, including separate customizations for each school, like primary and secondary, all under one edPass account.

How does edPass address student privacy concerns?

edPass is built with a strong emphasis on student privacy. Our system minimizes auto-suggestions during data entry, ensuring that student information remains confidential and protected.

Where is the data being stored?

Our servers are situated onshore in Sydney.

What hardware requirements are associated with edPass?

To utilize edPass, an iPad (version 5 or newer) is required. For an optimized setup, we recommend integrating a badge printer (optional) and an iPad stand.

What type of printer should I use?

We highly recommend the Brother QL-820 NWB label printer for optimal performance. Over 95% of comparable systems also utilize this specific printer model.

How does the badge system function in edPass?

edPass facilitates the printing of visitor badges that display essential identification details, ensuring easy and quick identification within the campus.

How are school tours managed within edPass?

edPass provides a dedicated module for school tours, capturing detailed records of all participants, ensuring safety and easy access to information during emergencies.

How does edPass handle parcel deliveries?

edPass streamlines the parcel delivery process. Couriers can use the platform to notify recipients directly via the edPass station at the entrance, ensuring efficient and secure parcel handovers.

What support mechanisms are in place for edPass users?

For any issues or additional support needs, edPass allows users to create support tickets within the app. We receive these notifications instantly and are committed to resolving your concerns promptly with our round-the-clock support.

How can I request a demonstration of edPass?

Institutions interested in exploring the capabilities of edPass can reach out to our dedicated team for a comprehensive demonstration. Book a demo “https://calendly.com/itsg/edpass” today!

Can I use a payment plan?

Absolutely, we offer flexible payment plan options to accommodate your budgetary needs. We do subscriptions annually. But, if you wish to do a test, you can get our 30-day trial without any cost.

How do SMS messages work?

Upon request, we can activate SMS notifications for your school, enhancing the functionality of the edPass system. There will be an additional charge for this service.